Stop shrink at the door — without scaring customers away.
Loss prevention officers trained in customer-facing presence, organized retail crime response, and de-escalation for high-traffic stores.
The risks unique to retail stores.
Organized retail crime
Coordinated boost crews target high-margin SKUs and reload daily without intervention.
Employee shrink
Internal theft routinely matches or exceeds external — and is harder to catch without trained eyes.
Aggressive shoplifters
Untrained staff confronting thieves creates injury, liability, and viral incidents.
Customer & employee fear
Empty stores after one bad incident hurt sales for weeks.
A program engineered for retail stores.
Uniformed deterrent presence
Visible officers at entry deter casual theft and reassure customers without aggressive posture.
Plainclothes loss prevention
ORC-trained LP officers detect, document, and coordinate apprehension within retailer policy.
Opening & closing escorts
Cash room access, deposit walks, and after-hours staff escorts to vehicles.
Trespass enforcement
Documented banning of repeat offenders with PD coordination and trespass admonishment.
Incident response & documentation
Photo evidence, witness statements, and PD-ready reports filed within the shift.
What changes after we deploy.
Measurable shrink reduction
Clients consistently see 25–45% shrink reduction within the first quarter of dedicated LP coverage.
Customer experience protection
Officers trained to greet, assist, and de-escalate — not to chase out customers.
Employee retention
Staff who feel safe at close stay longer and call out less often.
Insurance & policy compliance
Documented LP programs satisfy carrier requirements and corporate audit standards.
Why retail owners & store managers choose us.
- ORC and shoplifter intervention training to your written policy
- Customer-service first posture — officers greet, not glare
- Live incident notifications via SMS to district managers
- Multi-store portfolio pricing with consolidated billing
In every contract.
Assess. Deploy. Protect.
- Step 01
Discovery call
A 20-minute consult to map risk profile, coverage windows, and operational constraints.
- Step 02
On-site assessment
A licensed supervisor walks the property, scores vulnerabilities, and photographs critical posts.
- Step 03
Custom security plan
Documented post orders, escalation tree, KPI targets, and officer profile delivered for sign-off.
- Step 04
Deployment
Vetted, uniformed officers deploy with embedded supervision and 24/7 dispatch overlay from day one.
- Step 05
Reporting & review
Live DARs, incident reports with media, and quarterly executive reviews against agreed KPIs.
“Shrink dropped 38% in our first quarter, and our customer satisfaction scores actually went up. The officers became part of the store experience.”
Frequently asked.
Will officers physically apprehend shoplifters?+
Only within your written corporate policy — most clients prefer observe, document, and trespass rather than physical intervention.
Are officers trained in ORC tactics?+
Yes — pattern recognition, license plate documentation, and coordination with retail crime task forces.
Can you provide both uniformed and plainclothes?+
Yes — hybrid posture is the most effective configuration for high-shrink locations.
How do you avoid scaring customers?+
Officer profile and posture training emphasize friendly, customer-service-first presence.
Do you cover opening/closing only?+
Yes — peak-hour and bookend coverage models are common and cost-effective.
What about parking lot incidents?+
Exterior patrols and customer escort programs are available as add-ons.
Can you integrate with our LP software?+
Officers train on your existing platforms (Tyco, Sensormatic, Auror, etc.) during onboarding.
How are repeat offenders handled?+
Documented banning with photo, PD trespass admonishment, and shared offender lists across district.
Do officers carry weapons?+
Almost always unarmed for retail — pepper spray and handcuffs only when policy permits.
Protect your margin. Protect your team.
Trained loss prevention officers who lift sales — not scare them away.